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Complaint Form

By completing this form, you are lodging a complaint with Gem. You can expect a member of our dedicated Complaints Resolution Team to contact you within the next 2 business days to discuss or resolve your complaint. If you have an urgent query or would prefer to speak with a representative today, please contact our Customer Service team. <br> <br> * Required Fields
Personal Details
Account number
First name
Last name
Date of Birth
Please ensure that you are the primary account holder or an authorised third party
Contact Details
Contact number
Email address
Your Complaint
Please provide a summary of your complaint
What do you think is a reasonable resolution to your complaint
Privacy Acknowledgement
I have read and agree to the <a href="" target="_blank">Privacy Policy</a>.